Tales From The Cube

Por: Cliff Tooher
This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre.

Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world.

In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.
43 episodios disponibles

Latest episodes of the podcast Tales From The Cube

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Tales From The Cube - Episode 23-020 Funny Calls 31/10/2023
Tales From The Cube - Episode 23-019 - Call Avoidance 17/10/2023
Tales From The Cube - Episode 23-018 - Quality Part 2 25/09/2023
Tales From The Cube - Episode 23-017 - Quality Part 1 07/09/2023
Tales From The Cube - Episode 23-016 - Labor Unions 18/08/2023
Tales From The Cube - Episode 23-015 - Feedback 31/07/2023
Tales From The Cube - Episode 23-014 Tier 1 2 and 3 18/07/2023
Tales From The Cube - Episode 23-013 - AI In The Call Center 22/06/2023
Tales From The Cube - Episode 23-012 - CRM (Customer Relationship Management) 12/06/2023
Tales From The Cube - Episode 23-011 - Premium Rate or 900 Numbers 06/06/2023
Tales From The Cube - Episode 23-010- Operations Managers 29/05/2023
Tales From The Cube - Episode 23-009 - Bullies On And Off The Call 18/05/2023
Weird, Funny, Awkward. It Gets That Way Sometimes - Episode 23-008 07/05/2023
10 dos and don'ts while on a call - Episode 23-007 25/04/2023
Tales From The Cube - Customer Satisfaction Surveys - Episode 23-006 08/04/2023
Tales From The Cube - Call Center Terms - Episode 23-005 24/03/2023
Tales From The Cube - 4 Types of Customers - Episode 23-004 12/03/2023
Tales From The Cube - Episode 23-003 - Work From Home 21/02/2023
Tales From The Cube : Episode 23-002 12/02/2023
Tales from The Cube : Types Of Call Centers - Episode 23-001 05/02/2023
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