Tales From The Cube - Episode 23-009 - Bullies On And Off The Call

Tales From The Cube
18/05/2023 41 min Temporada 2 Episodio 23

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Episode Synopsis

Call centers are magnets for bullies. It's a very serious problem, and so is dealing with customers on calls who are bullies. This is a frank discussion about the problem and what can and should be done to address it.

Guy Winch, Ph.D. Author The Squeaky Wheel is quoted in this episode.

https://www.guywinch.com/

Blog post-Last Frontier Bullying in call centers

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