What is Omnichannel Customer Experience?

What is Omnichannel Customer Experience?

Strategy That Works

30/07/2019 10:00AM

Episode Synopsis "What is Omnichannel Customer Experience?"

Today we’re talking about customer experience and specifically, an omnichannel approach to CX. We’ll discuss what it is, how it’s different than omnichannel marketing, and how companies can put it into practice for improved results. We’re joined today by Callie Wheatley and Steven Lubel, both management consultants with Jabian Consulting. 

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