Ep 1: Insights on Markets, AI, and Human Touch with Bob Mathers

Spotlight by CS in Focus
19/09/2023 21 min Temporada 1 Episodio 1

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Episode Synopsis

Join Emma Lo and Bob Mathers as they delve into the intricacies of customer success. From startups' common pitfalls to the contrasting approaches between the US and Canadian markets, they uncover valuable insights.
The episode doesn't shy away from the evolving role of AI, but with a reminder: while tech advances, the human connection remains paramount.
Tune in for a blend of tech trends and timeless customer success wisdom.

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Bob Mathers is a CX Coach & ConsultantCX from BMCX Consulting Inc.

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