Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine

19/08/2025 42 min Temporada 1 Episodio 26

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Episode Synopsis

Your GTM strategy may be bleeding revenue—and you don’t even know it.In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to unpack how post-sales teams can stop revenue leaks and fuel expansion.Sandy draws on 20+ years at Oracle, Cisco, and PwC to share:The 3 biggest hidden cracks in B2B revenue enginesWhy onboarding and adoption make or break renewalsHow retention earns you the right to expandWhat CROs should do to align Sales, Marketing, and CSWhy personalization is no longer optional in 2025If you’re leading a CS team or sitting in the CRO seat, this conversation will challenge how you think about growth.Learn more about Sandy’s workshops: https://bit.ly/SandyYuConnect with Sandy on LinkedIn: https://www.linkedin.com/in/sandysyu/

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