Episode Synopsis "Episode 3 – Transformational Technology in Customer Care Delivery"

Featured Speaker: Josh Wilke, Director of Marketing, Wilke Global Is the customer care industry ready to embrace the artificial intelligence (AI) revolution? With up-and-coming technologies including chatbots and mobile messaging, learn about the ripple effects it has on the delivery of customer care. Hear from Josh on embracing change in the mobile revolution now and whether or not we are prepared for the artificial intelligence revolution. Learn more in-depth in our technology panels at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.

Listen "Episode 3 – Transformational Technology in Customer Care Delivery"

More episodes of the podcast SOCAP International: Moving at the Speed of Innovation

• Episode 7 – Predicting the Turn
• Episode 6 — Digital Assistants
• Episode 5 – Conscious Capitalism: When Company Culture Drives Innovation
• Episode 4 – Innovation: The Great Divide
• Episode 3 – Transformational Technology in Customer Care Delivery
• Episode 2 – How to Tap into the Power of Innovation
• Episode 1 – Beyond Technology: Discover the Innovation Toolbox