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Listen "Episode 3 – Transformational Technology in Customer Care Delivery"
Episode Synopsis
Featured Speaker: Josh Wilke, Director of
Marketing, Wilke Global
Is the customer care industry ready to embrace the artificial intelligence (AI)
revolution? With up-and-coming technologies including chatbots and mobile
messaging, learn about the ripple effects it has on the delivery of customer
care. Hear from Josh on embracing change in the mobile revolution now and
whether or not we are prepared for the artificial intelligence revolution.
Learn more in-depth in our technology panels at Moving
at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
Marketing, Wilke Global
Is the customer care industry ready to embrace the artificial intelligence (AI)
revolution? With up-and-coming technologies including chatbots and mobile
messaging, learn about the ripple effects it has on the delivery of customer
care. Hear from Josh on embracing change in the mobile revolution now and
whether or not we are prepared for the artificial intelligence revolution.
Learn more in-depth in our technology panels at Moving
at the Speed of Innovation: SOCAP’s 2017 Annual Conference.
More episodes of the podcast SOCAP International: Moving at the Speed of Innovation
Episode 7 – Predicting the Turn
14/09/2018
Episode 6 — Digital Assistants
19/06/2018
Episode 4 – Innovation: The Great Divide
11/09/2017
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