Smoke Break - Episode 8: Mastering the Art of Difficult Customer SituationsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for handling challenging customer interactions with professionalism and skill. Learn how to turn difficult situations into opportunities for building customer loyalty.Episode OverviewMaster essential conflict management:The CALM technique implementationActive listening strategiesProfessional response methodsBody language controlTeam support utilizationThe CALM TechniqueLearn to master:Catching your breathActive listeningLearning customer needsMaking appropriate solutionsProfessional Response StrategiesDevelop approaches for:Price dispute handlingPolicy explanationAlternative solutionsPhone interactionsSituation de-escalationCommunication SkillsMaster techniques for:Empathetic listeningProfessional boundariesNeutral body languageVoice tone controlPositive closureSituation ManagementLearn effective ways to:Stay professionally detachedHandle escalating situationsWork within store guidelinesUtilize manager supportMaintain composureSales Associate Action ItemThis week's skill development task:Practice CALM techniqueMonitor body languageFocus on listening skillsDocument successful resolutionsReflect on interactionsResources MentionedVisit cstorethrive.com for additional customer service resourcesNext Episode PreviewComing up: Building lasting connections with regular customers."Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #CustomerService #ConflictResolution #RetailSkills #CustomerExperience #CareerDevelopment 

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