Join host Mike Hernandez for the premiere episode of "Smoke Break" where he introduces the fundamentals of convenience store operations and essential customer service skills. Learn what makes convenience stores unique, how to handle common workplace scenarios, and tips for creating positive customer experiences.Show Notes:Introduction to convenience store industry dynamicsKey aspects of the Sales Associate roleCustomer service best practices: Maintaining eye contact and open body languageProactive customer assistanceProduct knowledge importanceComplaint handling with patienceCommon scenario solutions: Managing out-of-stock situationsDealing with difficult customersHandling technical issuesShoplifting protocolWeekly challenge: Practice active listening with customersNext episode preview: Advantages of working in convenience storesDuration: 5-10 minutes Tags: #RetailTraining #CustomerService #ConvenienceStore #SalesAssociate #StoreOperations

Ver todos los episodios