Smoke Break - Episode 2: The Art of Customer Service and Team ManagementEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential insights for convenience store assistant managers on mastering the dual challenges of customer service excellence and effective team management.Episode HighlightsThis episode unpacks two critical aspects of assistant management:Advanced customer service strategies for handling difficult situationsPractical team management techniques for motivating and leading staffCustomer Service Deep DiveLearn proven strategies for:The "Listen First, React Second" approach to handling upset customersGoing beyond basic problem-solving to exceed customer expectationsTraining your team to handle challenging customer interactionsConverting one-time visitors into loyal customers through exceptional serviceTeam Management EssentialsMaster the fundamentals of:Effective communication through quick shift huddles and team meetingsRecognition and appreciation strategies that boost team moraleCross-training techniques to develop a more versatile teamPrivate conflict resolution approaches that maintain team harmonyBuilding genuine connections with team members beyond their work rolesManager's ChallengeThis week's leadership challenge: Implement a new team recognition system. Start by highlighting one positive action from your team each day and build from there.Quick QuizTest your knowledge with our customer service scenario: What's the best strategy for handling upset customers?Answer: Listening actively before respondingWhy it matters: Shows respect and provides crucial information for the best solutionResources MentionedVisit cstorethrive.com for additional management resources and training materialsNext Episode PreviewStay tuned for more management insights and practical leadership strategies in our next episode."Smoke Break" is a weekly micro-podcast delivering essential training content for convenience store assistant managers. New episodes every week, always under 10 minutes.#ConvenienceStore #RetailManagement #LeadershipDevelopment #CustomerService #TeamManagement

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