Episode 16: Product Knowledge - Your Secret Weapon

18/04/2025 2 min Episodio 16
Episode 16: Product Knowledge - Your Secret Weapon

Listen "Episode 16: Product Knowledge - Your Secret Weapon"

Episode Synopsis


Smoke Break - Episode 16: Product Knowledge - Your Secret WeaponEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares strategies for developing comprehensive product knowledge that enhances customer service and boosts sales. Learn how to lead your team in becoming product experts who can confidently guide customers to the perfect purchase.Episode OverviewMaster essential product knowledge elements:Inventory awareness techniquesProduct detail expertiseAlternative recommendationsSystematic learning approachesTeam knowledge developmentStore Navigation MasteryLearn to implement:Daily store walkthrough routinesProduct location memorizationNew item awarenessPromotional display familiarityLayout change monitoringProduct Detail ExpertiseDevelop approaches for:Understanding product featuresFreshness monitoringQuality assessmentCustomer preference matchingComparative product knowledgeAlternative RecommendationsMaster techniques for:Substitution suggestionsComparable product identificationOut-of-stock solutionsCross-category recommendationsValue proposition communicationKnowledge Building SystemsCreate frameworks for:Sectional expertise developmentProgressive learning strategiesInformation retention techniquesPractical application methodsTeam knowledge sharingAssistant Manager Action ItemThis week's knowledge building task:Select one store sectionDevelop complete product expertiseDocument key selling pointsCreate alternative recommendationsProgress to new section dailyResources MentionedVisit cstorethrive.com for additional product knowledge resourcesNext Episode PreviewStay tuned for more strategies to enhance your management effectiveness."Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #ProductKnowledge #RetailManagement #CustomerService #TeamLeadership #SalesExcellence