Smoke Break - Assistant Managers

Por: Mike Hernandez

"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.

30 episodios disponibles

Latest episodes of the podcast Smoke Break - Assistant Managers

Episode 30: Problem Resolution That Builds Trust 13/12/2025

Episode 29: Ethical Upselling and Cross-Selling 13/12/2025

Episode 28: Making Personalized Recommendations 12/12/2025

Episode 27: Building Customer Rapport 05/12/2025

Episode 26: Handling Challenging Customer Scenarios 29/11/2025

Episode 25: De-escalating Tense Situations 20/06/2025

Episode 24: The Power of Empathy in Communication 13/06/2025

Episode 23: Clear and Concise Communication 07/06/2025

Smoke Break - Episode 22: The Art of Active Listening 30/05/2025

Episode 21: Putting It All Together - Creating the Ultimate Customer Experience 25/05/2025

Episode 20: Reading and Responding to Customer Cues 17/05/2025

Episode 19: The Power of Empathy in Customer Service 09/05/2025

Episode 18: Common Customer Needs in Convenience Stores 03/05/2025

Episode 17: Understanding Different Customer Expectations 26/04/2025

Episode 16: Product Knowledge - Your Secret Weapon 18/04/2025

Episode 15: Time Management - Balancing Service and Operations 11/04/2025

Episode 14: Building a Customer Service Dream Team 05/04/2025

Episode 13: Turning Unhappy Customers into Loyal Fans 28/03/2025

Episode 12: The Art of Customer Service 21/03/2025

Episode 11: Building a Culture of Safety and Compliance 14/03/2025

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Smoke Break - Assistant Managers

Latest episodes of the podcast Smoke Break - Assistant Managers

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