Smoke Break - Episode 14: Building a Customer Service Dream TeamEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for developing and maintaining a team that consistently delivers outstanding customer service. Learn how to train, motivate, and lead your staff to create memorable customer experiences.Episode OverviewMaster team development approaches:Continuous training techniquesExample-based learning methodsRole-play implementationCross-training benefitsRecognition systemsOngoing Training StrategiesLearn to implement:Weekly coaching sessionsSuccess story sharingChallenging situation discussionsConsistent skill reinforcementProgressive skill developmentExample-Based LearningDevelop approaches for:Highlighting successful interactionsReal-time positive feedbackTeachable moment identificationPeer learning opportunitiesService standard demonstrationsPractical Skill DevelopmentMaster techniques for:Scenario-based role-playingCommon situation practiceConfidence building exercisesService recovery trainingCustomer interaction preparationTeam MotivationCreate systems for:Recognizing outstanding servicePublic acknowledgmentAchievement celebrationPositive reinforcementService excellence cultureAssistant Manager Action ItemThis week's team building task:Implement "Customer Service Star of the Week"Select exceptional service providerShare success story with teamDisplay recognition visiblyMonitor impact on team motivationResources MentionedVisit cstorethrive.com for additional team development resourcesNext Episode PreviewStay tuned for more strategies to enhance your management effectiveness."Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #CustomerService #TeamDevelopment #RetailManagement #LeadershipSkills #StaffTraining

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