Smoke Break - Assistant Managers

Smoke Break - Assistant Managers

Por: Mike Hernandez
"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
25 episodios disponibles

Latest episodes of the podcast Smoke Break - Assistant Managers

Episode 25: De-escalating Tense Situations 20/06/2025
Episode 24: The Power of Empathy in Communication 13/06/2025
Episode 23: Clear and Concise Communication 07/06/2025
Smoke Break - Episode 22: The Art of Active Listening 30/05/2025
Episode 21: Putting It All Together - Creating the Ultimate Customer Experience 25/05/2025
Episode 20: Reading and Responding to Customer Cues 17/05/2025
Episode 19: The Power of Empathy in Customer Service 09/05/2025
Episode 18: Common Customer Needs in Convenience Stores 03/05/2025
Episode 17: Understanding Different Customer Expectations 26/04/2025
Episode 16: Product Knowledge - Your Secret Weapon 18/04/2025
Episode 15: Time Management - Balancing Service and Operations 11/04/2025
Episode 14: Building a Customer Service Dream Team 05/04/2025
Episode 13: Turning Unhappy Customers into Loyal Fans 28/03/2025
Episode 12: The Art of Customer Service 21/03/2025
Episode 11: Building a Culture of Safety and Compliance 14/03/2025
Episode 10: Emergency Preparedness and Response 07/03/2025
Episode 9: Labor Laws and Employee Rights 01/03/2025
Episode 8: Age-Restricted Sales - Your Guide to Compliance 23/02/2025
Episode 7: Safety First - Protecting Your Team and Customers 16/02/2025
Episode 6: When Tech Fails - Dealing with Register Malfunctions 09/02/2025
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