Smoke Break - Episode 12: The Art of Customer ServiceEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for creating and maintaining exceptional customer service standards in your store. Learn how to lead your team in delivering consistent, quality interactions that build customer loyalty.Episode OverviewMaster key customer service leadership:Setting service standardsCustomer interaction fundamentalsComplaint handling techniquesTeam empowerment strategiesContinuous improvement approachesCustomer Engagement FundamentalsLearn to implement:Effective greeting protocolsActive listening techniquesBody language awarenessAttentive service deliveryConsistent experience creationComplaint ResolutionDevelop approaches for:Listen-first methodologyProfessional detachmentSolution-focused responsesEmpathetic communicationService recovery opportunitiesTeam LeadershipMaster techniques for:Service standard modelingDecision-making empowermentKnowledge buildingTask balancing guidancePerformance recognitionPrioritization SkillsCreate frameworks for:Customer-first focusTask management during serviceResponse time optimizationTeam resource allocationSituational decision-makingAssistant Manager Action ItemThis week's service enhancement task:Select one service aspect for improvementCreate implementation strategyModel behavior for teamProvide feedback on performanceMeasure customer responseResources MentionedVisit cstorethrive.com for additional customer service resourcesNext Episode PreviewStay tuned for more strategies to enhance your management effectiveness."Smoke Break" delivers weekly insights for convenience store assistant managers in bite-sized, actionable episodes under 10 minutes.#ConvenienceStore #CustomerService #RetailManagement #TeamLeadership #ServiceExcellence #RetailSuccess

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