In this week's episode of Smart in Public, The Katies dissect Jimmy Kimmel's media controversy involving FCC threats + Disney's response strategy and Australia's Optus telecommunications crisis that left customers unable to call emergency services. This episode unpacks what happens when crisis management goes right—and catastrophically wrong.What we covered for JimmyThe FCC's unprecedented response: How FCC Chairman Brendan Carr threatened ABC's broadcast licensesDisney's communication strategy: Why the entertainment giant's immediate capitulation to suspend Kimmel "indefinitely" revealed fundamental flaws in their crisis playbook and values as an organizationKimmel's comeback masterclass: How the comedian returned with emotional accountability, strategic praise for unexpected allies, to turn a cancellation attempt into 8 million YouTube viewsThe censorship debate: Whether this represents a dangerous precedent for freedom of speech in comedy and mediaCorporate values vs. business interests: How Disney's regulatory vulnerabilities (ESPN/NFL deals) influenced their decision-makingWhat we covered for OptusThe technical vs. reputational crisis: How operational failures in essential services create unique PR challengesCommunication speed and transparency failures: Why Optus's response was too slow, too technical, and too disconnected from human impactStakeholder prioritization mistakes: The fatal error of not immediately addressing customer safety concernsRegulatory complications: How government oversight changes crisis communication strategiesThe humanity deficit: Why technical explanations without empathy destroy public trustRebuilding trust: The long road ahead for companies that fail during public safety emergenciesEpisode Chapters & Timeline05:59 - Jimmy Kimmel's controversial comments breakdown08:48 - The role of comedy in political discourse analysis11:32 - Escalation timeline and media response14:34 - Disney's decision and corporate values examination17:31 - The slippery slope of censorship debate20:35 - Public reaction and media influence23:37 - Jimmy Kimmel situation conclusion29:19 - Viewer reactions and industry response30:06 - Jimmy Kimmel's return: communications strategy analysis32:17 - Optus crisis case study begins36:58 - Emergency services fallout and accountability43:02 - Humanity in corporate communication discussion49:25 - Rebuilding trust: the path forward for OptusConnect with us on: Instagram TikTok Web Have a topic or a guest idea? Email us at [email protected]

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