(0:25) Andrew and Sean are going to play a game(2:57) Microcopy: the little bits of texts that can make a huge splash(7:48) Accessibility: it’s just good design(10:18) Andrew wants tooltip walk-throughs to burn in Hell(14:05) Not all product analytics is created equally(20:03) Why do people have a customer support robot when it takes hours to get a response?(23:19) Documentation is more scalable than customer support, but most people suck at it(32:47) Andrew’s quick correction Thanks for listening to Small Efforts, a podcast collaboration between Krit and Miscreants. Shoutout to the Hatch Team and Mary Vuong for producing and editing. Links:Andrew’s Twitter: @AndrewAskinsAndrew's website: https://www.andrewaskins.com/Chartkit: https://www.chartkit.io/Krit: https://www.krit.com/ Miscreants: https://www.miscreants.co/ Sean’s Twitter: @seanqsunHatch Team: https://www.hatch.team/Growth.Design: https://growth.design/ Samuel Hulick’s User Onboarding: https://www.useronboard.com/ Parallax tool: https://www.getparallax.com/ For more information about the podcast, check out https://www.smalleffortspod.com/.

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