Episode Synopsis "Show 2 - Let’s get some insight with Thomas Cowper Johnson"

In this second show in the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege are joined by ServiceTick Insight Director Thomas Cowper-Johnson, covering Facebook's use of surveys to determine the trustworthiness of news sources, the rise of AI in customer feedback and a number of other VoC related topics. Do you have feedback for the podcast? We'd love to hear it!

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• Show 6 - ServiceTick and Davies, with special guest Dan Saulter, CEO of the Davies Group
• Show 5 - Understand how your customers feel about your business with 'ServiceTick Emotion Score'
• Show 4 - Paulo's back! Introducing Project Bedrock, a major new update from ServiceTick
• Show 3 - Acquisitions, integration and culture with Jason Wolfe and Matt Button
• Show 2 - Let’s get some insight with Thomas Cowper Johnson