Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations

Service Intel
18/12/2023 34 min Temporada 3 Episodio 6
Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations

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Episode Synopsis

Joshua Orr, Manager of Product Support Services at John Deere, sheds light on John Deere’s  Service Efficiency Journey. He discusses specific strategies they’ve implemented to reduce waste and improve diagnostic time. He also shares how they measure success and the benefits of offering more self-service options. 

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