AI in Action: How Waters Corporation is Transforming Service Operations with Ryan Makely

Service Intel
04/02/2025 40 min Temporada 4 Episodio 8
AI in Action: How Waters Corporation is Transforming Service Operations with Ryan Makely

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Episode Synopsis

In today's episode, Ryan Makely, Senior Director of Service Enablement at Waters Corporation, joins Sidney Lara to discuss how Waters is using AI to transform service operations. Ryan shares insights on Waters’ internal AI Council, the "buy vs. build" debate, and how tools like Aquant’s Service CoPilot are improving efficiency and reducing costs. 

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