Waters: Effective Change Management Strategies with Sara Smith

Service Intel
03/12/2024 33 min
Waters: Effective Change Management Strategies with Sara Smith

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Episode Synopsis

On today’s episode, Sara Smith, Service AI Program Owner at Waters Corporation, joins Sidney Lara to speak about effective change management strategies in enterprise service organizations. Sara explains the ADKAR method and its five components: Awareness, Desire, Knowledge, Ability, and Reinforcement. 

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