SaaS Therapy

Por: BrainStorm
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancing your SaaS customer connections.


115 episodios disponibles

Latest episodes of the podcast SaaS Therapy

Mostrando página 5 de 6

Check-In: Should customer education have a seat at the table? 21/06/2024
Move on from vanity metrics with Dave Derington, Co-Founder @CELab 18/06/2024
Check-In: Developing empathy for customers 14/06/2024
Recovering from a customer breach of trust with Debra Wilson, VP of Marketing @BrainStorm 11/06/2024
Check-In: Overcoming the fear of AI in the workplace 07/06/2024
Using AI to enhance customer relationships with Guy Galon, VP of CS @Obrela 04/06/2024
Building confidence in customer education with Vicky Kennedy, CEO @Echtus 28/05/2024
Meeting end users where they are 24/05/2024
Who owns the value in a SaaS relationship? 21/05/2024
The value of coaching in the workplace with Mark Stagi, VP of CS @Avoma 15/05/2024
The power of building a customer community with Heather Wendt, community strategist @HigherLogic 07/05/2024
End of Season 1: Highlights from our favorite episodes 03/05/2024
Don't settle: Solve the SaaS "last mile" problem 30/04/2024
The shift from reactive to proactive customer success with Greg Daines, CEO @ChurnRX 24/04/2024
Surviving the SaaS startup rollercoaster with Kat Kennedy, General Partner @ Kickstart Fund 23/04/2024
Check-in: The power of saying no 19/04/2024
Why bad client results are actually a good thing 16/04/2024
Check-In: Start a conversation using NPS 12/04/2024
Getting more from NPS than feedback with Dave Blake, CEO @Client Success 09/04/2024
Check-in: Moving up the ladder from MAU metrics 05/04/2024
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