ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Check-in: The power of saying no"
Episode Synopsis
Join Todd Kirk as he recaps Tuesday's episode on the importance of data in building and maintaining customer relationships. He explores the different perspectives on bad data and how it can be used to inform decision-making and drive growth. There is power in saying 'no' and value in negative feedback in both personal and professional development.
Takeaways
Be intentional about delivering and receiving bad news
Create a collaborative environment with customers
Empower customers to achieve success
Negative feedback is valuable for personal and professional growth
Content
00:00 Introduction
06:32 Creating a Collaborative Environment with Customers
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
Takeaways
Be intentional about delivering and receiving bad news
Create a collaborative environment with customers
Empower customers to achieve success
Negative feedback is valuable for personal and professional growth
Content
00:00 Introduction
06:32 Creating a Collaborative Environment with Customers
Resources
Connect with Casey
Connect with Todd
Visit the show page
Get to know BrainStorm
Credits
Show direction: Debra Wilson
Show design: Kensie Smith
Show manager: Angela Allred
More episodes of the podcast SaaS Therapy
RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
02/12/2025
The Quality of Your Questions: CS Secrets from the Trenches with Todd Kirk and Casey Trujillo
18/11/2025
Establishing New Success Metrics for Customer Education with Todd Kirk and Casey Trujillo
04/11/2025
The Evolution of Customer Success Strategies with Dan Steinman, Director @ Colson Fellows
28/10/2025
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