Dan Balcauski speaks with Rytis Lauris, Co-founder and CEO of Omnisend. They discuss how Rytis bootstrapped Omnisend to $50 million ARR, the challenges of scaling during rapid market changes, and the strategies Omnisend employed to maintain and grow its customer base. Rytis shares insights on the importance of customer communication, the balance between qualitative and quantitative data, and delegation for successful scaling. 00:27 Meet Rytis Lauris: CEO of Omnisend02:13 The Journey of Omnisend08:06 The Impact of COVID-19 on E-commerce13:57 Scaling Challenges and Solutions20:02 Embracing Vulnerability in Business21:29 Remote Work and Organizational Restructuring24:00 Delegation and Leadership Lessons29:58 Balancing Data and Customer Interaction37:56 Final Thoughts and Advice for SaaS CEOsGuest Linkshttps://www.omnisend.com/https://www.linkedin.com/company/omnisend/https://www.linkedin.com/in/rytisl/Who's Got the Monkey (HBR)

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