ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Scaling customer feedback with Hannah Chaplin of Receptive"
Episode Synopsis
Receptive is a SaaS company helping businesses build better products by collecting and acting on customer feedback more effectively. Hannah Chaplin founded the company, along with her co-founder Dan, back in 2015. Like many other B2B SaaS products, Receptive began its life as a project inside of an existing organization that was eventually spun out into a full-scale business. Hannah and Dan found that they'd struck a chord with businesses that were really struggling with capturing, prioritising and acting on customer feedback to try and answer a critical question: What should we build?
In this conversation, we discuss:
How you can balance product vision with feature requests Some common
Common mistakes companies make with feedback
Tools and strategies for
prioritizing input from customers
...and much more!
As always, you can find this episode — along with all previous episodes — in your podcast player of choice. Just search for “SaaS Open Mic”. If you enjoy it, please take a moment to leave us a review, it’d really help us reach a wider audience. Thank you!
In this conversation, we discuss:
How you can balance product vision with feature requests Some common
Common mistakes companies make with feedback
Tools and strategies for
prioritizing input from customers
...and much more!
As always, you can find this episode — along with all previous episodes — in your podcast player of choice. Just search for “SaaS Open Mic”. If you enjoy it, please take a moment to leave us a review, it’d really help us reach a wider audience. Thank you!
More episodes of the podcast SaaS Open Mic by ChartMogul
Hiring Global Talent With Liina Laas of Deel
09/06/2022
In God we trust