What if one bad moment could cost you a customer for life? In this episode of Rooms with Ronald, host Ronald Harrington shares a real-world lesson from a seemingly minor service failure that had major consequences. From a frustrating experience with a windshield repair service to a stellar alternative that swooped in to save the day, Ronald unpacks what really separates businesses that thrive from those that get left behind.Whether you're in leasing, hospitality, or any customer-facing role, this episode is a powerful reminder: your success hinges on every interaction. Ronald challenges listeners to stop thinking about the big picture and start focusing on the little moments—because in today's competitive market, the last impression is what truly counts.In This Episode:🔹 Why does one bad interaction outweigh all the good ones before it?🔹 What separates average service from unforgettable, loyalty-building experiences?🔹 The quality of your last customer interaction can determine your business’s reputation.🔹 How can teams create consistent, exceptional service across every customer touchpoint?💡 Don’t just aim to serve—aim to wow. Tune in now and elevate your customer experience game.🔗 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!#CustomerExperience #ServiceMatters #LeasingTips #MicroLiving #RoomsWithRonald #ClientRetention #BusinessSuccess #CustomerSatisfaction #CommunicationMatters #LastImpression🎧 Listen now and make your next interaction your best one yet!

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