In this episode, Ronald Harrington reviews his leasing experiences from August, highlighting the importance of connection and personalization in property tours. He shares insights from five different property management companies, analyzing the strengths and weaknesses of each tour. The conversation emphasizes the need for leasing agents to engage with potential renters, build rapport, and effectively close the sale. Ronald concludes with reflections on the overall leasing experience and encourages listeners to improve their own practices.00:00 - August Leasing Recap03:28 - Tour Experiences: Property One13:16 - Tour Experiences: Property Two19:40 - Tour Experiences: Property Three25:00 - Tour Experiences: Property Four32:29 - Tour Experiences: Property Five37:21 - Key Takeaways and Reflections41:22 - End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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