Analyzing Churn in High-Volume Call Centers: Duke Bond on Optimizing CX

Retention Ranch
19/11/2025 22 min

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Episode Synopsis

Today on Retention Ranch, we're zeroing in on a critical challenge for high-volume operations: customer churn within call centers. Join us as Duke Bond from optimize-cx.com shares his actionable strategies for deep churn analysis, revealing how to transform complex call data into clear, product-aligned insights that drive better customer experiences and lasting retention.

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