Amal Ladha from Workhub joins Retention Ranch to share how a customer-first mindset across sales and customer success drives meaningful feature adoption in compliance software. We explore how Workhub enables small and mid-sized businesses to digitize safety programs, streamline onboarding, and build trust through stability and simplicity. Amal also reflects on the importance of cross-functional insights, continuous learning, and why understanding the customer journey is critical to long-term retention — especially in product-led environments.

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