Main talking points include: Prefer to watch this show? Subscribe to the YouTube Channel! Understanding Customer Experience in a Digital Agency Context:Explanation of customer experience (CX) and why it's important in the digital agency business. This includes marketing to new clients, servicing clients professionally and retaining / maintaining a lasting relationship with them. The Five Strategies to Improve CX and Client Retention:Strategy 1: Improve CommunicationClear and regular communication is vital for any effective relationshipPractical tips to enhance communication with clients today Strategy 2: Deliver On PromisesAlways on promises and meet client expectations – this is not negotiableShare tips on how to ensure consistency in delivery Strategy 3: Don't confuse clients (aka Simplify Technical Jargon)Explain why simplifying technical jargon is essential for better CXOffer tips on how to simplify complex digital terms and concepts Strategy 4: Regular Client FeedbackDiscuss the importance of client feedbackPractical tips for setting up a feedback system Strategy 5: Stay in touch!Just because a client isn't on a retainer with doesn't mean they won't ever need your services again. Find ways to stay in touch with your past clients to remain top of mind and provide the easy opportunities to work together again.Share strategies for tailoring your approach to individual clients Previous EpisodesGenerating Leads with the 1/9 RuleWhat to do with a Lead once you have one Join our Facebook Group! Hosted on Acast. See acast.com/privacy for more information.

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