Main talking points include:Prefer to watch this show? Subscribe to the YouTube Channel! There are multiple levels of service that an agency can work on...ClientsStaff and their dependantsThe ownerThe wider worldA business is only really a sustainable force when it can serve all four (OK, if you're content at being a solo-agency, then maybe not number 2). Why is service important? Differences for clients:Personalized ServiceProactive ServiceResponsive Service Differences for staff:A safe placeSecurity in knowing they are contributing to a bigger picture, that in turn contributes back to themConfidence in bringing life in to work and knowing that the balance is the last way round. Differences for the owner:FreedomSecurityWealth"Success" – whatever that looks like Differences to the wider world:A legacyCommunity impactA positive footprint Links: Roger Edwards Join the Facebook Group

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