Goodbye Free Returns. It's Been Costly.

Retail Disrupted
21/09/2023 30 min Episodio 15
Goodbye Free Returns. It's Been Costly.

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Episode Synopsis

H&M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder & CEO at JDM Retail, joins Natalie to explore whether the days of free returns are really over. Why has bracketing (ie. buy 5 items, return 4) become normalised? Hint: retailers, you created a monster. And will charging for returns will be enough of a deterrent to reverse the buy-to-try shopping mentality? Links: JDM Retail Connect with Jonathan on LinkedIn Follow Jonathan on Twitter/X Register for DEPT Commerce Week on 27/9! Natalie be speaking alongside TikTok and HighSnobiety. WHAT is a geriatric millenial?      

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