Big changes are happening at Matalan. The 40-year-old British fashion and homeware retailer is making major investments in its stores, products, and digital capabilities as part of a multi-year transformation programme. On this episode, Natalie is joined by Phil Hackney, Chief Operating Officer at Matalan; Katherine Davis, Chief Retail Officer at Matalan; and Martin Ward, Head of Software for the UK & Ireland at Toshiba Global Commerce Solutions. The panel unpacks Matalan's strategic shifts and shares their views on wider industry trends. They explore: 02:29 Matalan's Strategic Direction and Transformation Programme 05:35 Understanding Customer Identity and Market Positioning 08:58 The Evolving Role of Bricks and Mortar Retail 11:54 The Future of Self-Checkout and Technology Integration 27:17 Empowering Frontline Staff for a Better Customer Experience 35:34 E-commerce Trends and Customer Engagement 40:27 Future Trends and Innovations in Retail 📺 Prefer to watch the conversation unfold? Check it out on YouTube https://www.youtube.com/watch?v=E8-Mdbpn28k  This episode is brought to you by Toshiba. For more, visit https://commerce.toshiba.com   

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