Welcome to Remote Talent Talks, your go-to podcast for exploring the world of remote work and ethical offshoring.In this milestone episode, co-founders Caleb Baker and Gavin Ifield sit down together for the very first time. They share their journey of building PeopleGig, reflect on lessons from leading global enterprises, and uncover what truly drives sustainable growth: putting people before process.Together, they explore how values-based leadership creates trust, how culture impacts team engagement, and why ethical workforce design is the future of business. From global team-building to workforce planning, this episode is a blueprint for leaders who want to grow with integrity while creating workplaces where people thrive.Why “people before process” is the value that PeopleGig upholdsHow culture, history, and values shape workforce engagement and retentionThe pitfalls of standardized outsourcing models and how SMEs can avoid themWhy there’s no one-size-fits-all approach to offshore talent solutionsPeopleGig’s strategies for building blended teams that align with long-term business goalsHow to move beyond cost-saving to designing a future-ready workforceTimestamps:00:00 – Welcome and intro with Caleb and Gavin04:20 – Why SMEs need enterprise-level ideas tailored to their scale07:00 – The Philippines advantage: culture, resilience, and talent depth10:00 – People vs. process: why attrition stays high in traditional BPOs12:30 – “Your team, your way”: bridging the gap between managed services and captive teams14:00 – Hidden skills and strengths offshore teams bring beyond admin work16:00 – Building workforce strategies for SMEs: avoiding common pitfalls17:30 – Looking ahead: workforce design in the era of the future of work for PeopleGigGavin Ifield is an experienced global business services leader with over two decades in multinational enterprises, specializing in scaling teams, workforce strategy, and values-driven leadership.Caleb Baker is a seasoned entrepreneur and co-founder of PeopleGig, with expertise in talent solutions, workforce planning, and building high-performance teams across borders.At PeopleGig, we’re more than a service provider—we’re a trusted partner in helping ambitious SMEs across Australia, the US, UK, Singapore, Hong Kong, and New Zealand scale with top talent from the Philippines. Our commitment is transparency, fairness, and building partnerships for the long haul.Learn more: peoplegig.comContact us: peoplegig.com/contact-usIn this episode, you’ll discover:About Gavin Ifield & Caleb BakerAbout PeopleGig

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