This week, Kristen Hayer reviews:An article from HBR.org by Paul IngramThis article discusses how Customer Success Teams can benefit from diversity and how social class can be just as important as race or gender.Season 2 will start next week! We have a new book, Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. If you'd like to read along, next week Kristen will discuss chapters 1-3. While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected]

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