This week, Kristen Hayer  wraps up her review of: “Onboarding Matters” by Donna Weber.This episode also comes with a bonus of an interview with Donna. Be sure to check it out!To about Kristen's thoughts on charging for Customer Success, you can find her article here.Next week, Kristen will continue her review with chapters 13-16. If you'd like to read along, you can purchase a hard copy or Kindle edition here.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.

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