In today's episode, our host John Paladino sits down with Bill McCormick, an esteemed guest with an incredible journey at InterSystems. Bill's connection with InterSystems began in 1996 when he unexpectedly found himself waiting for interviews at InterSystems. There, he caught the attention of John, who happened to pass by. Over the years, Bill became a key player in InterSystems' support system, known as the "SWAT team." He was the go-to person for troubleshooting and solving complex issues. Bill shares an unforgettable story of being flown to Norway to resolve a critical SQL performance problem for a banking client. This episode also explores the evolution of customer support in the digital age. Bill discusses how technology has transformed collaboration, making virtual meetings and remote work the norm. While these advancements have improved responsiveness, Bill emphasizes the importance of maintaining human interaction to build strong relationships, requiring extra effort in today's fast-paced world.

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