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Listen "Navigating Legal Risks When Using AI in Call Centers"
Episode Synopsis
Protect Your QA, CX, and Customer Support Teams from Lawsuit Threats, Bias, and Compliance Issues. Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. Discover how organizations can leverage AI technology while safeguarding against legal risks in performance evaluations and recruitment. Learn to balance efficiency with ethical considerations and ensure compliance in an evolving regulatory landscape.
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