Why Leaders Are Failing: Lacking Details in CX Can Cost You Customers

Quality Time
11/10/2024 53 min
Why Leaders Are Failing: Lacking Details in CX Can Cost You Customers

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Episode Synopsis

Are you really in touch with what’s happening on the frontlines of your customer interactions? Most leaders aren’t—and it’s costing them big.In this podcast, Loren Padelford, CRO of Slice and former Chief Customer Officer at Bill.com, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, to reveal why so many leaders are failing—failing to get into the customer details that matter most. They’ll show you how missing these insights is costing you customers, revenue, and growth opportunities.

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