The Future of Customer Communication is Built on Quality: Insights from Dan O'Connell, CEO of Front

Quality Time
24/03/2025 53 min
The Future of Customer Communication is Built on Quality: Insights from Dan O'Connell, CEO of Front

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Episode Synopsis

Dan O’Connell, CEO of Front, and Vasu Prathipati, CEO of MaestroQA, are tackling a critical question: What separates companies that truly deliver exceptional customer experiences from those that just claim to?The answer? A Culture of Quality. Dan has seen firsthand that speed and volume don’t equal great CX. In this episode, he’ll unpack how the best companies embed quality into every interaction, process, and team—driving consistency, alignment, and customer trust at scale. 

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