It’s one thing to have knowledge. It’s another to actually use it to improve quality across the board. That’s where most teams get stuck.In this session, Rick Nucci, CEO of Guru, and Vasu Prathipati, CEO of MaestroQA, engage in a candid conversation about how Guru weaves knowledge into every part of its operations—from onboarding to performance to decision-making.Rick has been rethinking how companies manage and share knowledge for years. In this chat, he’ll share how Guru builds a culture of quality that scales—by treating knowledge as a living, evolving system that teams rely on every day to make smarter decisions and drive better outcomes.

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