KeywordsAuto Glass, DriveX, AI, Competition, Professionalism, Community, Customer Service, Technology, Innovation, Industry TrendsSummaryIn this episode of the Put Him On The Glass Podcast, host James, the Ghost Set Killer, interviews Rauno from DriveX, discussing the importance of professionalism in the auto glass industry, the role of competition and community, and how DriveX is revolutionizing damage assessment through innovative technology. They explore the future of AI in the industry, the significance of building relationships in business, and the evolution of customer service. Rauno shares his journey in creating DriveX and emphasizes the importance of passion in the industry, concluding with thoughts on the future outlook for both DriveX and the auto glass sector.TakeawaysThe auto glass industry is striving for respect and professionalism.Community and camaraderie among technicians are essential for growth.DriveX is revolutionizing damage assessment with AI technology.Automation can enhance efficiency without replacing human relationships.Customer service is key to closing sales in the auto glass industry.The future of AI will be as an assistant, not a replacement.Building relationships is crucial for business development.Transparency in pricing and services builds trust with customers.Passion for automobiles drives innovation in the industry.The journey of entrepreneurship involves overcoming challenges and adapting to market needs.Chapters00:00 Introduction and First Impressions02:59 The Importance of Professionalism in the Industry05:56 Competition and Camaraderie Among Technicians08:56 DriveX: Revolutionizing Damage Assessment12:10 The Role of AI in the Industry15:01 The Future of AI and Human Interaction17:52 Rauno's Journey and Passion for Cars25:23 Passion for the Craft26:58 The Journey of DriveX31:32 Customer-Centric Innovations35:38 Navigating the Future of Technology39:34 Building Trust in a Competitive Market40:50 Company Insights and Closing Thoughts

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