SummaryIn this engaging conversation, Jamie Percival shares her extensive experience in the auto glass industry, discussing the current challenges faced by technicians, the impact of technology on windshield costs, and the importance of customer financing. The discussion also highlights the role of women in the industry, mentorship opportunities, and the significance of professionalism and customer service. Jamie emphasizes the need for technicians to adapt to changing market conditions and the importance of maintaining high standards in their work. The conversation concludes with thoughts on preparing for competitions and the future of the auto glass industry.TakeawaysBusiness has been unusually slow due to economic factors.Windshield costs have increased significantly due to new technology.Financing options are becoming essential for customers.Deductibles are a major concern for customers in the auto glass industry.Women are increasingly entering the auto glass field, breaking traditional barriers.Mentorship is crucial for new technicians to succeed in the industry.Professionalism and attention to detail can set technicians apart.Customer service is vital for building trust and loyalty.Preparing for competitions can enhance skills and confidence.The future of the auto glass industry will depend on adaptability and innovation.Chapters00:00 Introduction and Current Business Landscape06:18 Challenges in the Auto Glass Industry11:16 Insurance and Deductibles: A Deep Dive16:15 Quality vs. Cost in Auto Glass Services21:30 Innovations and Personal Experiences in the Industry25:38 The Evolution of Auto Glass Tools27:21 Taking Auto Glass Installation Seriously32:27 Overcoming Gender Bias in the Industry39:12 The Importance of Owning Your Tools42:29 Willingness to Go the Extra Mile45:17 The Need for Gratitude in the Workplace47:22 Challenges Faced by Technicians in the Industry49:21 Empowering Women in Auto Glass Installation54:44 Tools and Techniques for Success57:29 Navigating Gender Dynamics in the Industry01:03:04 Customer Service and Professionalism01:05:26 Mentorship and Community Support

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