Episode Synopsis "E1: PPM | TV - What is five-star service?"

In this episode of ppm | tv, Debbie Palmer shares what it takes to deliver a five-star service (or a six-star service) in property management. One of the key focus points for this episode is to encourage all property management team members to sit down and brainstorm what they can do differently to go above and beyond in their service delivery with each of the key workflows/processes such as, when you secure a new management, a tenant moves into the property or vacates, routine inspections and tenancy renewals just to name a few. There are tips on how you can delight your landlords and tenants, how to be remembered and what it takes to engage in the top 10% activities that 90% of agencies often fail to do. THANK YOU… We hope you enjoy this episode and encourage you to comment and share any feedback, stories, experiences, links, ideas or tips that are relevant to this topic that can assist other property management team members. WE ARE HERE TO ASSIST AND SUPPORT YOU… If you would like to hear more ideas and tips on how to be more productive and profitable, work smarter not harder and engage in the top 10% activities that 90% of property management businesses are failing to do, then subscribe to Debbie’s annual coaching program or visit www.ppmgroup.com.au to find out how you can take your business to the next level with procedural systems, workflows, training, coaching, consulting and much more.

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• E1: PPM | TV - What is five-star service?