No-shows aren’t just annoying—they’re a signal. And how you respond determines whether your practice culture reinforces respect or quietly teaches chaos.  👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10 In this episode of The NextLevel Practice Podcast, host Kelly Dahmer unpacks what cancellation fees really mean for your schedule, your culture, and your bottom line—and why the smartest practices go beyond policy to build value-driven systems that prevent no-shows in the first place. What You'll Learn: ✅ The hidden cost of no-shows (it’s more than lost production) ✅ When cancellation fees help—and when they backfire ✅ The scripts and rollout strategies that keep patients on your side ✅ Alternatives to fees that actually improve patient loyalty ✅ How one doctor cut no-shows by 60% and improved reviews in the process 📍 Chapters: 00:00 Introduction: The Problem with No-Shows 01:19 The True Cost of No-Shows 01:47 Do Cancellation Fees Work? 03:12 Implementing a Cancellation Fee 03:32 Communicating the Policy Effectively 04:45 Alternatives to Charging a Fee 06:31 Case Study: Dr. P’s Success Story 08:09 Conclusion: Building a Respectful Practice 💙 Love this episode? Subscribe to our Youtube Channel for weekly conversations that help you master the business + human side of dentistry: /@nextlevelpracticedentistry 📌 Links & Resources: 👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10 👉 Take the Revenue Potential Quiz: https://nextlevelpractice.outgrow.us/website-potential  🌐 Website: https://nextlevelpractice.com/

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