You think patients are saying “no” because of cost—but the real issue? They’re not hearing you at all. 👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10 Learn how to tailor your conversations so patients feel understood, trust you, and say “yes” with confidence. In this episode of The NextLevel Practice Podcast, Kelly Dahmer reveals the 4 Patient Personas—Humanist, Methodical, Competitive, and Spontaneous—and exactly how to spot and speak to each one. When you match your communication style to their decision style, case acceptance skyrockets—without scripts, discounts, or pressure. ✅ How to identify the 4 patient decision styles in minutes ✅ What each persona needs to hear before they commit ✅ Why the “one-size-fits-all” presentation is killing your case acceptance ✅ The communication shift that boosted one practice’s acceptance rate by 28% in 90 days ✅ How to use personas to improve both patient and team communication 📍 Chapters: 00:00 Why Money Isn’t the Real Case Acceptance Barrier 00:14 Introduction to the 4 Personas 00:39 The Humanist Persona—Connection Over Details 02:11 The Methodical Persona—Facts, Logic, and Structure 03:59 The Competitive Persona—Results and Efficiency 05:42 The Spontaneous Persona—Ease and Excitement 07:21 Using Personas to Improve Team Communication 09:12 Case Study: 28% Case Acceptance Increase Without Scripts 10:35 How to Apply Personas in Your Practice 11:40 Recap and Next Steps 💙 Love this episode? Subscribe now for weekly conversations that help you master both the business and the human side of dentistry: /  ⁨@nextlevelpracticedentistry⁩  📌 Links & Resources 👉 Book a free strategy call with Kelly: https://hubs.ly/Q03vy4k10 Website: https://nextlevelpractice.com/ #CaseAcceptance #DentalPracticeGrowth #PatientCommunication #DentistryPodcast

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