ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "The 3 Ways People Defend Themselves and How to Get Past It"
Episode Synopsis
When feedback hits a nerve, defensiveness often kicks in. In this episode, we unpack the three ways people protect their self-image—by deflecting, rationalizing, or fishing for reassurance—and how those reactions can block real connection and growth. Inspired by Matt Norman’s article, we explore how to break the cycle of blame and shame, and instead create space for psychological safety, self-awareness, and honest conversations that move relationships forward.
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