Inspired by Matt Norman’s article “What to Avoid When Building Relationships and Influencing Others,” this episode explores how reactivity—our instinct to defend, blame, or panic—undermines trust, credibility, and influence. Through a powerful story of two colleagues who respond to stress in very different ways, we see how staying calm and grounded can transform outcomes. Drawing on psychologist Edwin Friedman’s concept of differentiation, the discussion reveals why the ability to manage yourself, stay centered, and lead with intention is the true mark of influence.

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