Customer Care and Retention expert Anne Miner, President and CEO of The Dunvegan Group shares her perspective on the importance of keeping satisfied customers and its role business success.

Latest episodes of the podcast Keeping Satisfied Customers!

• 12. Reflections on Success
• 11. Time Management
• 8. Applying Pareto
• 10. Master TeamWork
• 9.Followup
• 7. Balancing Customer Acquisition and Retention
• 6. Relationships
• 5. Importance of Listening
• 4. The role of Leadership
• 3. Goals and Solutions
• 2. Customer Retention Strategy
• 1. The Importance and Role of Vision