06 - Does NPS tell us anything useful?

23/12/2021 28 min

Listen "06 - Does NPS tell us anything useful?"

Episode Synopsis

This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s transition to the business space, and the real insights that are unlocked with customer surveys like the famed NPS score