We break down the 2025 F&I Shopper Study with CDK’s Jason Swiech and unpack why satisfaction slipped, where trust is strained, and what practical changes restore momentum at the end of the deal. We share clear steps to pull F&I forward, reduce overwhelm, balance digital with paper, and modernize staffing without losing expertise.• headline findings from the 2025 F&I Shopper Study• reasons F&I satisfaction declined year over year• process fixes that reduce wait time and friction• transparency and personalization to rebuild trust• strategies to prevent buyer overwhelm• balancing digital workflows with paper preferences• single point of contact models with F&I expertise• how lender negotiation, compliance, and menus fit togetherInside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

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